/ OUR POLICIES
Your privacy matters to us.
Your privacy matters to us.
This policy explains how we collect, use, and – most importantly – protect your personal information at BOSS.
Who we are
Who we are
Throughout this privacy policy, when we use “we”, “us” or “our," we're talking about BOSS (Business Optimization Services & Solutions).
Feel free to contact us if you have any questions, concerns, or just want to chat about how we handle your information. We're here to make sure you're comfortable & confident in how we manage things.
Throughout this privacy policy, when we use “we”, “us” or “our," we're talking about BOSS (Business Optimization Services & Solutions).
Feel free to contact us if you have any questions, concerns, or just want to chat about how we handle your information. We're here to make sure you're comfortable & confident in how we manage things.
About this privacy policy
About this privacy policy
Your privacy is important to us, so we’ve developed this Privacy Policy to explain how we collect, use, & disclose your personal information.
We collect personal information when you use our website & other products, services, & experiences online & offline (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.
Your privacy is important to us, so we’ve developed this Privacy Policy to explain how we collect, use, & disclose your personal information.
We collect personal information when you use our website & other products, services, & experiences online & offline (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.
What & how info is collected
What & how info is collected
We collect your contact info, payment details (securely handled by Stripe®), & any info you share with us, like filling out a form or booking a meeting.
We also look at general device info just to learn where we can improve our website & overall experience.
We collect your contact info, payment details (securely handled by Stripe®), & any info you share with us, like filling out a form or booking a meeting.
We also look at general device info just to learn where we can improve our website & overall experience.
We collect personal information that you provide directly to us:
Contact information: If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, & any other information needed to contact you about the Services.
Payment information: To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third-party payment processing company, Stripe. Use and storage of that information are governed by Stripe’s applicable privacy policy.
Form information: You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.
We also automatically collect certain information when you use our Services, including:
Device information: We collect data about your device, such as its type, operating system, and mobile network details. This helps us optimize our services for different devices & improve overall user experience. (For example, understanding whether most users access our site via smartphones or computers allows us to prioritize mobile-friendliness and ensure optimal viewing experiences.)
Log information: We gather aggregated data on how users interact with our Services, including general traffic patterns, popular pages, and referring websites. This helps us analyze overall usage trends and optimize our website performance, focusing on collective data rather than tracking an individual user's activity.
Location information: Your device’s GPS signal or information about nearby WiFi access points and cell towers that may be transmitted to us when you use certain Services. This data helps us see trends like traffic surges in Chicago or something – not your exact address from visiting our site.
We collect personal information that you provide directly to us:
Contact information: If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, & any other information needed to contact you about the Services.
Payment information: To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third-party payment processing company, Stripe. Use and storage of that information are governed by Stripe’s applicable privacy policy.
Form information: You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.
We also automatically collect certain information when you use our Services, including:
Device information: We collect data about your device, such as its type, operating system, and mobile network details. This helps us optimize our services for different devices & improve overall user experience. (For example, understanding whether most users access our site via smartphones or computers allows us to prioritize mobile-friendliness and ensure optimal viewing experiences.)
Log information: We gather aggregated data on how users interact with our Services, including general traffic patterns, popular pages, and referring websites. This helps us analyze overall usage trends and optimize our website performance, focusing on collective data rather than tracking an individual user's activity.
Location information: Your device’s GPS signal or information about nearby WiFi access points and cell towers that may be transmitted to us when you use certain Services. This data helps us see trends like traffic surges in Chicago or something – not your exact address from visiting our site.
How we use your information
How we use your information
We use your info to keep you updated, improve our services, run giveaways, & keep things safe and sound. Your privacy is our priority!
We use your info to keep you updated, improve our services, run giveaways, & keep things safe and sound. Your privacy is our priority!
We use the personal information we collect for the following reasons:
To send you our newsletter or other information about our Services that may interest you.
To respond to your questions, inquiries, or customer service requests, or to send you notices, updates, security alerts, or support & administrative messages.
To provide you with information about the Services that you request from us or which we feel may interest you.
To monitor and analyze trends, usage, & activities in connection with our Services & to improve the Services.
To facilitate contests, sweepstakes, & promotions, & to process entries and provide prizes & rewards.
To detect, investigate, & prevent fraudulent transactions & other illegal activities on the Services & to protect the rights & property of us & our clients.
To fulfill our obligations arising from any contracts entered into between you & us, including for billing & collection.
We use the personal information we collect for the following reasons:
To send you our newsletter or other information about our Services that may interest you.
To respond to your questions, inquiries, or customer service requests, or to send you notices, updates, security alerts, or support & administrative messages.
To provide you with information about the Services that you request from us or which we feel may interest you.
To monitor and analyze trends, usage, & activities in connection with our Services & to improve the Services.
To facilitate contests, sweepstakes, & promotions, & to process entries and provide prizes & rewards.
To detect, investigate, & prevent fraudulent transactions & other illegal activities on the Services & to protect the rights & property of us & our clients.
To fulfill our obligations arising from any contracts entered into between you & us, including for billing & collection.
How we share your information
How we share your information
Sometimes we share info with our trusted partners, but only as necessary. As in, like, adding your contact info to our CRM so we can keep up with leads or inviting new clients & their team to access their task tracker.
Sometimes we share info with our trusted partners, but only as necessary. As in, like, adding your contact info to our CRM so we can keep up with leads or inviting new clients & their team to access their task tracker.
Based on BOSS's operations and services, here are the scenarios where information might be shared with others:
Client Collaboration: Information is shared with clients & their teams to facilitate project management & collaboration through our client portal & CRM systems.
Service Providers: We may engage third-party service providers, such as marketing agencies or software developers, to deliver specialized services. Information shared is limited to operational needs & service delivery.
Networking and Marketing: Information may be shared on our social channels or within our network of partners and clients for marketing and networking purposes. This includes case studies, testimonials, & promotional content with prior client approval.
Legal Compliance: In cases where legally required, such as responding to a court order or legal process, information may be disclosed. Clients will be informed unless prohibited by law or court order.
Internal Use: Information is used internally for operational purposes, analytics, & service improvements. Sensitive or proprietary client information is never shared without explicit consent or legal requirement.
These practices ensure transparency, respect client privacy, & comply with legal obligations while supporting effective service delivery & client collaboration.
Based on BOSS's operations and services, here are the scenarios where information might be shared with others:
Client Collaboration: Information is shared with clients & their teams to facilitate project management & collaboration through our client portal & CRM systems.
Service Providers: We may engage third-party service providers, such as marketing agencies or software developers, to deliver specialized services. Information shared is limited to operational needs & service delivery.
Networking and Marketing: Information may be shared on our social channels or within our network of partners and clients for marketing and networking purposes. This includes case studies, testimonials, & promotional content with prior client approval.
Legal Compliance: In cases where legally required, such as responding to a court order or legal process, information may be disclosed. Clients will be informed unless prohibited by law or court order.
Internal Use: Information is used internally for operational purposes, analytics, & service improvements. Sensitive or proprietary client information is never shared without explicit consent or legal requirement.
These practices ensure transparency, respect client privacy, & comply with legal obligations while supporting effective service delivery & client collaboration.
Your marketing choices
Your marketing choices
We send you cool stuff based on your interests from time to time. Don’t want it? No worries – you can opt out anytime. Your inbox, your rules.
We send you cool stuff based on your interests from time to time. Don’t want it? No worries – you can opt out anytime. Your inbox, your rules.
When you share your info with us, we’ll use it to send you marketing-related content through whatever method you gave us (email, text, etc.). We don’t do spam – just helpful, relevant updates based on your relationship with us. You’re always in control and can unsubscribe or opt out at any time.
Based on how we operate at BOSS, here are some ways we might use your info for marketing:
Email Newsletters: Tips, updates, new service announcements, and occasional behind-the-scenes looks at what we’re working on.
Text Updates: Occasional reminders, event alerts, or time-sensitive content – only if you’ve opted into SMS.
Follow-ups Based on Interest: If you’ve browsed a certain service page or started but didn’t complete a form, we might send a follow-up to see if you have questions (not in a weird way).
Announcements & Offers: If we launch something new or run a limited-time service package, we may reach out to let you know.
We do not share your info with other companies for their marketing. If there’s ever a situation where a third party needs access to your info (like a co-hosted event), we’ll ask for your permission first.
To stop receiving marketing messages, just click the unsubscribe link in our emails or contact us at hey@letboss.com. We’ll make sure your preferences are respected.
When you share your info with us, we’ll use it to send you marketing-related content through whatever method you gave us (email, text, etc.). We don’t do spam – just helpful, relevant updates based on your relationship with us. You’re always in control and can unsubscribe or opt out at any time.
Based on how we operate at BOSS, here are some ways we might use your info for marketing:
Email Newsletters: Tips, updates, new service announcements, and occasional behind-the-scenes looks at what we’re working on.
Text Updates: Occasional reminders, event alerts, or time-sensitive content – only if you’ve opted into SMS.
Follow-ups Based on Interest: If you’ve browsed a certain service page or started but didn’t complete a form, we might send a follow-up to see if you have questions (not in a weird way).
Announcements & Offers: If we launch something new or run a limited-time service package, we may reach out to let you know.
We do not share your info with other companies for their marketing. If there’s ever a situation where a third party needs access to your info (like a co-hosted event), we’ll ask for your permission first.
To stop receiving marketing messages, just click the unsubscribe link in our emails or contact us at hey@letboss.com. We’ll make sure your preferences are respected.
Retention & deletion of your info
Retention & deletion of your info
We keep your info only as long as we need to. Legal stuff might make us hang on longer if that ever comes up – but, in general, if you ever want it gone, just give us a shout.
We keep your info only as long as we need to. Legal stuff might make us hang on longer if that ever comes up – but, in general, if you ever want it gone, just give us a shout.
We only hold onto your information for as long as it’s needed for the purpose it was collected – whether that’s communicating with you, delivering services, or keeping records for legal or operational reasons. Once that purpose is fulfilled, or you ask us to delete it, we’ll clean house.
Here’s how that plays out at BOSS:
Active Clients: We retain project records, contact details, and shared documents for the duration of the working relationship – and a little after, in case you come back or need access.
Leads & Inquiries: If you reached out but didn’t become a client, we may keep your info for a while in case there’s a future opportunity – but not forever.
Marketing Contacts: If you’re on our newsletter or SMS list, we’ll keep your info until you unsubscribe or request removal.
Legal & Accounting: Some data (like invoices or signed agreements) may be stored longer to meet tax, legal, or contractual obligations.
We consider factors like sensitivity of data, potential risk if misused, and any relevant legal timelines. And if we’re ever required to keep something longer – like for a legal claim or to comply with a law – we’ll do so securely and only as long as absolutely necessary.
You can request deletion of your info anytime by emailing us at hey@letboss.com, and we’ll walk you through the next steps.
We only hold onto your information for as long as it’s needed for the purpose it was collected – whether that’s communicating with you, delivering services, or keeping records for legal or operational reasons. Once that purpose is fulfilled, or you ask us to delete it, we’ll clean house.
Here’s how that plays out at BOSS:
Active Clients: We retain project records, contact details, and shared documents for the duration of the working relationship – and a little after, in case you come back or need access.
Leads & Inquiries: If you reached out but didn’t become a client, we may keep your info for a while in case there’s a future opportunity – but not forever.
Marketing Contacts: If you’re on our newsletter or SMS list, we’ll keep your info until you unsubscribe or request removal.
Legal & Accounting: Some data (like invoices or signed agreements) may be stored longer to meet tax, legal, or contractual obligations.
We consider factors like sensitivity of data, potential risk if misused, and any relevant legal timelines. And if we’re ever required to keep something longer – like for a legal claim or to comply with a law – we’ll do so securely and only as long as absolutely necessary.
You can request deletion of your info anytime by emailing us at hey@letboss.com, and we’ll walk you through the next steps.
Cookies & other technologies
Cookies & other technologies
Cookies help us make our site better and see what’s working. You can tweak your cookie settings, but some features might not work as smoothly without them.
Cookies help us make our site better and see what’s working. You can tweak your cookie settings, but some features might not work as smoothly without them.
We use cookies & other tracking tools to understand how people use our site, see what pages get love, & keep things running smoothly. These tools help us improve your experience without getting too personal.
Here’s what that looks like:
Performance & analytics: Tools like Google Analytics help us track things like which pages are most visited, how people find us, or what device you’re on (ex: mobile vs desktop).
Site optimization: We may use cookies to test design or content updates to see what works best for visitors.
Session functionality: Some cookies help you navigate the site or remember small preferences so everything loads faster or stays how you left it.
We don’t use cookies to personally identify you & we never use them to sell your data. (It’s more like: “Oh neat, lots of people are checking out our ‘Get Started’ page from their phones after that ad last week – let’s make sure that page loads faster on mobile.”
You can control or block cookies through your browser settings. (Just keep in mind that some parts of our site, or even others, might not work perfectly without them.)
We use cookies & other tracking tools to understand how people use our site, see what pages get love, & keep things running smoothly. These tools help us improve your experience without getting too personal.
Here’s what that looks like:
Performance & analytics: Tools like Google Analytics help us track things like which pages are most visited, how people find us, or what device you’re on (ex: mobile vs desktop).
Site optimization: We may use cookies to test design or content updates to see what works best for visitors.
Session functionality: Some cookies help you navigate the site or remember small preferences so everything loads faster or stays how you left it.
We don’t use cookies to personally identify you & we never use them to sell your data. (It’s more like: “Oh neat, lots of people are checking out our ‘Get Started’ page from their phones after that ad last week – let’s make sure that page loads faster on mobile.”
You can control or block cookies through your browser settings. (Just keep in mind that some parts of our site, or even others, might not work perfectly without them.)
Keeping your info secure
Keeping your info secure
We do everything we can to keep your info safe – but no system on earth is 100% hack-proof. If something ever goes sideways, we’ll be honest & handle it fast.
We do everything we can to keep your info safe – but no system on earth is 100% hack-proof. If something ever goes sideways, we’ll be honest & handle it fast.
We do our best to keep your personal info safe & secure using tools & systems that meet industry standards.
That said, no method of online storage or transmission is ever 100% bulletproof. While we’re certainly not reckless with your data, it's impossible for us (or anyone else, honestly) to ever promise guaranteed invincibility.
If anything ever goes sideways, we’ll do our part to be transparent & take swift action.
We do our best to keep your personal info safe & secure using tools & systems that meet industry standards.
That said, no method of online storage or transmission is ever 100% bulletproof. While we’re certainly not reckless with your data, it's impossible for us (or anyone else, honestly) to ever promise guaranteed invincibility.
If anything ever goes sideways, we’ll do our part to be transparent & take swift action.
Changes to this policy
Changes to this policy
We’ll update this page if anything important changes. No surprise edits. No spammy emails. Just a heads-up when it matters.
We’ll update this page if anything important changes. No surprise edits. No spammy emails. Just a heads-up when it matters.
We may update this Privacy Policy every now and then to reflect changes in our practices, services, or legal obligations.
We won’t spam you about it with yet another "We've updated our terms!" email in your inbox every time a comma gets moved – but for any time the curiosity may strike, the latest version will always live here.
If we ever make a major change, however, we’ll do our best to give you a heads-up!
We may update this Privacy Policy every now and then to reflect changes in our practices, services, or legal obligations.
We won’t spam you about it with yet another "We've updated our terms!" email in your inbox every time a comma gets moved – but for any time the curiosity may strike, the latest version will always live here.
If we ever make a major change, however, we’ll do our best to give you a heads-up!
Get in touch with us
Get in touch with us
Got questions? Want something removed? Need a human? We got you.
Got questions? Want something removed? Need a human? We got you.
If you have any questions about this Privacy Policy, how we use your information, or anything else privacy-related, just reach out:
If you have any questions about this Privacy Policy, how we use your information, or anything else privacy-related, just reach out: